Privacy Policy
Last Updated: July 8, 2026
1. Introduction
Welcome to Arpanou ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, contact us, or interact with our digital platforms.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
2.1 Contact Information
When you contact us through our website forms, we may collect:
- Full name
- Email address
- Phone number (where applicable)
- Message content
- Any additional information you voluntarily provide
For users accessing our Persian-language services, we may provide the option to submit a phone number or email address.
For international users, including English and German-language users, we primarily collect email addresses for communication purposes.
2.2 Newsletter Information
If you subscribe to our newsletter, we may collect:
- Email address
- Phone number (only where offered for specific regions or services)
We use this information to send updates, announcements, educational content, company news, and relevant communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly.
2.3 Project Requests and Consultation Information
If you submit a project inquiry, consultation request, or business request, we may collect information necessary to understand and respond to your request.
This may include:
- Contact details
- Project descriptions
- Business requirements
- Documents or information voluntarily submitted by you
We only use this information for communication, evaluation, and providing requested services.
2.4 Employment Applications
At this time, our website does not necessarily provide a dedicated employment application system. If we receive resumes (CVs) or employment-related information, we will process such information only for recruitment and evaluation purposes.
3. How We Use Your Information
We may use collected information for the following purposes:
- Responding to inquiries and messages
- Providing requested services
- Communicating about projects and consultations
- Sending newsletters and company updates
- Improving website functionality and user experience
- Understanding website usage and improving our services
- Maintaining security and preventing misuse
We do not sell, rent, or trade your personal information to third parties.
4. Website Analytics and Tracking Technologies
We use analytics technologies to understand how visitors interact with our website and improve our services.
Currently, we may use:
- Google Analytics
In the future, we may use additional analytics and product improvement tools, such as user behavior analysis platforms.
These tools may collect information such as:
- Browser type
- Device information
- Approximate location
- Pages visited
- Time spent on pages
- Interaction patterns
This information is generally collected in an aggregated or anonymized manner where possible.
5. Cookies
Our website may use cookies and similar technologies.
Currently, we primarily use cookies necessary for website functionality, including language preference cookies (for example, remembering your selected language).
Cookies may help us:
- Remember user preferences
- Improve website functionality
- Provide a better browsing experience
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Third-Party Services
We may use third-party services that process limited information on our behalf, including:
- Analytics providers
- Email communication providers
- Website infrastructure and hosting providers
These providers may process information according to their own privacy policies and applicable laws.
7. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
8. International Data Transfers
Depending on your location and the services we use, your information may be processed or stored in countries other than your own.
We take reasonable steps to ensure appropriate protection of personal information when such transfers occur.
9. Your Rights
Depending on applicable laws, you may have rights regarding your personal information, including:
- Accessing your personal data
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Objecting to certain processing activities
- Withdrawing consent where processing is based on consent
To exercise these rights, contact us using the information provided below.
10. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, legal obligations, resolving disputes, and enforcing agreements.
11. Children's Privacy
Our website is not intended for children under the applicable legal age.
We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: privacy@arpanou.com
By using our website, you acknowledge that you have read and understood this Privacy Policy.